Refund policy

RETURN & REFUND POLICY Last Updated: September 2026 At Nugenix, customer satisfaction is important to us. We offer return and refund options depending on the type of purchase. STANDARD ORDERS Products purchased through standard delivery must be unopened and in their original packaging to be eligible for a refund. Customers must contact our Customer Service team within 90 days of the purchase date to request a return. A Return Merchandise Authorization (RMA) number is required before sending any product back. Please contact us at: Phone: 1-855-714-3234 Email: support@nugenix.com Once an RMA number has been issued, the returned package must be postmarked within the applicable return period. Packages sent without a valid RMA number may not be accepted. Customers are responsible for return shipping costs unless otherwise stated by Nugenix. Upon receipt of an eligible return with a valid RMA number, the refund will be issued to the original payment method. Please allow additional time for your financial institution to post the refund to your account. AUTO-SHIP / REFILL & SAVE ORDERS Nugenix provides a 30-day satisfaction guarantee for eligible Auto-Ship and Refill & Save purchases. If you are not satisfied with your product for any reason, you may return the product, including an empty bottle where permitted under the applicable program terms, for a refund of the purchase price and applicable shipping and processing charges. Customers must contact Customer Service to obtain an RMA number before returning the product. Phone: 1-855-714-3234 Email: support@nugenix.com The return must be postmarked within 30 days of purchase. Customers are responsible for return shipping costs. RETURN ADDRESS For customers in the United States and Canada: Nugenix 2323 South 3600 West, Suite 1 West Valley City, UT 84119 United States Please note that this address is used for product returns. Customer service inquiries should be directed to Nugenix Customer Service. REFUNDS After an eligible returned product is received, refunds are generally processed within 3–5 business days or less. Depending on your bank or credit card provider, it may take additional time for the refund to appear on your account. RETURN POLICY ABUSE Nugenix reserves the right to refuse returns or refunds where it determines that the return policy is being abused. Repeated returns of the same product or repeated refund requests may result in future returns, refunds, or shipments being denied. ORDER CANCELLATIONS If you need to cancel an order or subscription, please contact Customer Service as soon as possible. Phone: 1-855-714-3234 Email: support@nugenix.com We cannot guarantee that an order can be canceled after it has been processed or shipped.